Contact Shishazone
Contact Shishazone in Al Mina, Dubai for shisha compatibility questions, order support, returns and privacy requests. Find our phone number and store hours.
Speak to the store
SHISHAZONE Tobacco Trade and Smoking Supplies L.L.C.
Shop No. 6, Platinum Building
Al Mina Street, Dubai
United Arab Emirates
Call +971 55 755 7282
Open daily · 10:00 AM–12:00 AM (Dubai time, UTC+4).
Store information & directions
WhatsApp for general store questions. This opens WhatsApp, a separate service with its own privacy terms. It is not an online ordering channel for restricted products.
Order support and returns
Call us or visit the store with your order number or receipt. For an incorrect, missing or damaged item, tell us which item is affected and keep the packaging if possible. We will explain the next steps and how to provide any supporting photographs securely.
Do not send card numbers, security codes, account passwords or identity documents through a general message.
See delivery & returns for help before and after a purchase.
Privacy requests
Call or write to the store address above, marked “Privacy request”. Tell us the right you want to exercise and how we can contact you. We may need proportionate verification before disclosing account information. Read the privacy policy.
Complaints
Contact us with your order reference, a description of the issue and the outcome you are seeking. If we cannot resolve it, you may contact Dubai Department of Economy and Tourism Consumer Protection or the competent UAE authority. The UAE Government consumer protection page lists official complaint channels. You do not have to give up any legal right to use our support process.
