Return Policy

NO Return, NO Exchange Policy

Our Products are not suitable for return due to health protection or hygienic reasons after purchase.
All sales are final, and Shishazone does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. No Warranties
We do not intend to resell used Hookah as it used by someone

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shishazone.com.

Shipping items abroad

We Ship all items including flavors to most of the countries. In any case, there is a problem with Customs clearance (Rare Case), We only refund the amount after deducting the courier charges.

Our company is not responsible for any kind of extra charges on the shipments to local destinations.

WE OFFER FIRST CLASS SHIPPING EITHER THROUGH DHL OR ARAMEX
There will be NO EXCEPTIONS. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from a courier partner along with your order from us, so any shipping issues must be handled by Either DHL or Aramex.


Shipping
To return your product, you should mail your product to Starbuzz Al Sharq Al Awsat LLC, Jumeira Plaza, Shop 17, Dubai DU, United Arab Emirates or we will arrange the return pick up but the customer has to bear the return charges.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.